Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Feature Request: Ticket metric reporting #514

Open
2 of 4 tasks
wrongecho opened this issue Dec 17, 2022 · 1 comment
Open
2 of 4 tasks

Feature Request: Ticket metric reporting #514

wrongecho opened this issue Dec 17, 2022 · 1 comment
Labels
enhancement New feature or request

Comments

@wrongecho
Copy link
Collaborator

wrongecho commented Dec 17, 2022 •
edited
Loading

On the back of #225 - "Add more to reporting (Average Response and Resolution Time, Service Requests, Ticket satisfaction)"

  • Ticket counts (e.g. X tickets opened this month)
  • Average response time (need to determine if a "response" is a ticket being assigned or replied to)
  • Average resolution time
  • Ticket satisfaction stats
    • We already have the ticket satisfaction smiley/sad faces - with notifications issued if a sad face is selected. Possibly we should limit the ability to give feedback to ~30 days after the ticket is closed?
@wrongecho wrongecho added the enhancement New feature or request label Dec 17, 2022
@johnnyq johnnyq added this to the 1.0 milestone Jan 3, 2023
wrongecho added a commit to wrongecho/itflow that referenced this issue Feb 4, 2023
@wrongecho
Reporting
e5a5aeb 
- Add ticket summary & ticket by client report (itflow-org#514)
- General tidy
@wrongecho wrongecho mentioned this issue Feb 4, 2023
Merged
@wrongecho wrongecho mentioned this issue Feb 13, 2023
Merged
@johnnyq johnnyq removed this from the 1.0 milestone Mar 18, 2023
@wrongecho wrongecho mentioned this issue Apr 10, 2023
Merged
@wrongecho
Copy link
Collaborator Author

Halfway there
image

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
enhancement New feature or request
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
2 participants
@johnnyq @wrongecho