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Feature Request: Email notifications to agent on ticket assignment/update #563

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3 of 4 tasks
wrongecho opened this issue Jan 20, 2023 · 1 comment
Open
3 of 4 tasks

Feature Request: Email notifications to agent on ticket assignment/update #563

wrongecho opened this issue Jan 20, 2023 · 1 comment
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@wrongecho
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enhancement New feature or request
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1.0

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wrongecho commented Jan 20, 2023 •
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As a technician, you should receive email notifications when a ticket is assigned to you. You should also receive notifications if a ticket assigned to you is updated.

Both of these should be configurable options in your profile.

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  • Agents receive email notifications when a ticket is assigned
  • Agents receive email notifications when a ticket is updated
  • Settings globally configurable
  • Settings configurable per agent
@wrongecho wrongecho self-assigned this Jan 21, 2023
@wrongecho wrongecho mentioned this issue Jan 21, 2023
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@wrongecho wrongecho added the enhancement New feature or request label Feb 9, 2023
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3f06c10

@johnnyq johnnyq added this to the 1.0 milestone Feb 25, 2023
@o-psi o-psi mentioned this issue Dec 19, 2023
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