Email Template Editor #978
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E-mail template editor in Admin>Settings>Mail Subject lines to be added
with "##- Please type your reply above this line -##"
For tickets updated but pending closure
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I have added an email template editor with TinyMCE to Admin > Settings > Mail.
This allows an admin to edit the email templates for all customer-facing email bodies and subjects in ITFlow.
Shortcode support allows you to add things like [company_name] or [ticket_prefix] to insert those values into your template body or subject. You can also insert something like [[ticket_prefix][ticket_number]] or [[company_name]] too.
Shortcodes are converted to $variables if they match a predefined list in the prepareEmailTemplateTags function in functions.php.
There is an 'email-templates-sample.sql' file containing sample templates that are ready to use and will update the DB structure necessary.